PRIVACY POLICY
1. Data controller
The website https://tuyetquiropractica.com is operated by Tuyet Lan Nguyen, who carries out her professional activity as a self-employed practitioner under the trade name TUYET Chiropractic.
Contact details:
Business address: Carrer de Provença 354, Barcelona, Spain
Telephone: +34 614 269 998
This policy explains how personal data may be processed when you visit the website or contact me.
2. What personal data may be collected?
This is an informational website intended to present my professional activity and allow visitors to contact me or book an appointment.
Depending on how you use the website, the following data may be processed:
Contact form: your name, email address and the content of your message.
Email and WhatsApp: your contact details and the information you provide when contacting me with a question or to arrange an appointment.
Appointments: information needed to arrange and manage your appointment, recorded in Doctoralia.
Browsing data: certain technical data may be processed to ensure the website’s operation and security, as well as by certain third-party services used to display content.
Please provide only the information necessary for your enquiry through the contact form.
3. Why is personal data used?
Personal data may be used to:
respond to your questions and requests for information;
communicate with you about your enquiry;
arrange an appointment when you contact me directly by WhatsApp or email;
record and manage appointments in Doctoralia;
ensure the proper operation and security of the website;
comply with applicable legal obligations.
Data collected through the contact form is not used to send newsletters or advertising communications.
4. Legal basis for processing
Personal data is processed on an appropriate legal basis for each situation, in accordance with the General Data Protection Regulation (GDPR).
Depending on the circumstances, processing may be necessary to take steps at your request before a potential appointment, arrange the requested service, comply with a legal obligation, or pursue a legitimate interest, particularly in relation to website security and the management of enquiries.
Where consent is required, particularly for certain cookies or third-party content, it will be requested in accordance with applicable law.
5. Appointments and the use of Doctoralia
The website provides a link to Doctoralia to make booking appointments easier.
You may also contact me directly through WhatsApp to arrange an appointment. In that case, the necessary communications take place through WhatsApp, and the appointment is subsequently recorded in Doctoralia for management purposes.
The WordPress website itself is not used to host patient medical records or store patients’ health data.
Information recorded in Doctoralia is processed for appointment management and in accordance with applicable requirements. Please consult Doctoralia’s privacy policy for further information about how the platform processes personal data.
6. Third-party services and recipients of personal data
The operation of the website and the services offered may involve various providers, including:
Hostinger, for website hosting;
WordPress and certain plugins, for website functionality, including the contact form;
WhatsApp, if you choose to contact me through this service;
Doctoralia, for booking and managing appointments;
Google and Trustindex, for displaying customer reviews and related content.
These services may process certain data in accordance with their own terms and privacy policies. The exact nature of the data processed depends on how you use the services and how they are configured.
Personal data is not sold to third parties.
7. Cookies and external content
The website may use cookies or similar technologies that are necessary for its operation. Some content, including the customer review widget, may also rely on external services.
Where applicable law requires prior consent, the relevant cookies and content must be subject to an appropriate consent mechanism.
For more information about the cookies used and the choices available, please consult the website’s cookie policy and the consent settings available on the website.
8. Data retention
Personal data is retained only for as long as necessary for the purpose for which it was collected, subject to applicable legal obligations.
Messages received through the contact form, email or WhatsApp are retained for as long as necessary to respond to your enquiry and follow up where appropriate. They are then deleted when no longer needed, unless retention is justified by a legal obligation or the handling of a potential claim.
Appointment information recorded in Doctoralia is retained in accordance with applicable requirements and the platform’s retention arrangements.
9. Data security
Appropriate measures are implemented to protect personal data against unauthorised access, loss, disclosure or alteration.
Security also depends on the third-party services used and the communication methods chosen. You are therefore advised not to send confidential information that is not necessary for your enquiry.
10. Your rights regarding personal data
Under applicable data protection law, and subject to the conditions set out by law, you may:
request access to your personal data;
request the correction of inaccurate data;
request the erasure of your data;
request the restriction of processing;
object to certain processing activities;
request data portability where this right applies;
withdraw your consent where processing is based on consent.
To exercise your rights or ask a question about the use of your data, please email:
Additional information may be requested where necessary to verify your identity in a proportionate manner.
You may also lodge a complaint with the Spanish Data Protection Agency (AEPD): https://www.aepd.es/.
11. Links to other websites
The website may contain links to external platforms, including Doctoralia, WhatsApp and Google Maps.
When you leave this website to use a third-party platform, the processing of your data may also be subject to that platform’s terms and privacy policy. We recommend reviewing them before providing personal information.
12. Changes to this policy
This privacy policy may be updated if the website’s operation, the services used or applicable regulations change.
Contact
For any questions about this privacy policy, please contact:
Tuyet Lan Nguyen – TUYET Chiropractic
Carrer de Provença 354, Barcelona, Spain
Email: tuyet.quiropractica@gmail.com
Telephone: +34 614 269 998